Consulting Solutions
Our consulting services are based on our motto “Building on Strengths”, and on the concept that understanding an organization's challenges is the first step in providing effective solutions.

Managers are being asked to do more, with less, for customers who expect even more for less. For years, the corporate world has been asking for people with good skills and work experience.  However, the rules have changed dramatically.  Employers are now focusing on how they can recruit the right employees, retain them, and motivate them to achieve their maximum potential.  However, to motivate them, you need to know what drives them. Without satisfying the employees needs, employers will not get very far. 

Understanding why people do what they do opens up a completely new level of understanding and communicating.  When employees recognize and understand where other employees are coming from, they begin to see each other's behavior from a different viewpoint.  Understanding the "how" (behavior) and the "why" (values) of your actions and that of other employees', leads to powerful communication, understanding, collaboration, and decision-making.

Behavioral Selling Skills/Concepts Training
Understanding, recognizing, and adapting to different behavioral styles, can either facilitate or impede the successful sales process.

Coupled with our Internet-based behavioral styles analysis tools, we provide success-achievement insights into client areas like: 

• The typical characteristics of each type of client behavioral style
• The driving forces in selling to each behavioral style
• The hindering factors in selling to each behavioral style
• The typical types of questions asked (and anticipated by the sales professional) by each behavioral style
• The type of sales presentation required by each behavioral style
• Statements that you can use to motivate each client behavioral style
• How to "close" with each different behavioral style

Profile Report Personalized Debriefings
We truly believe in our concept of “Building on Strengths”. Our approach to debriefing the 20+-page behavioral (DISC) report, as well as the Values (motivators) report, is to ensure that the respondent has a thorough understanding of what the report is telling us, what it is not saying about the respondent , and how that information and a thorough understanding of the report can be put to best use.

Organizations across the world are becoming more focused on their most valuable asset—people. Individuals are getting involved in their own development path and looking continuously for ways to improve their productivity, motivation, and job satisfaction. Finding out what makes an individual "tick" is the first step in providing a continuous improvement action plan. How and why does the individual do the things he or she does?

Coaching
What is it that causes you to move into action? What are the drivers of your behavior? What activities, careers, and conversations inspire a "passion" within you, causing you to want to become involved? The Motivation Insights™ Assessment measures the WHY of your actions, leading to an understanding of what drives your behavior and defines the attitudes that move you into action.

Individuals continually strive to achieve the desired results in life, whatever that may be for each individual. Once the results are achieved, the individual tends to move to the next goal. In order to grow personally and/or professionally an individual must have a strong sense of self-awareness, including one's strengths and potential limitations. Our coaching, coupled with the appropriate TTI assessments, can give individuals a stronger sense of self-awareness needed to develop a targeted path to achieve their goals.

Excellence in Customer Satisfaction Workshop
Building and maintaining a base of satisfied customers is a challenge for any organization. Having the right people interacting with customers is key in overall customer satisfaction. Understanding who the customer is, and the type of interaction the customer best responds to, can be the difference between satisfied and dissatisfied customers. Our products and services can teach employees how to recognize the behavioral styles of customers, and then, by adapting their own behavioral style to that of the customer, communicate in a way that resonates customer service excellence.

Our program allows employees to better understand the “real” message being sent by the customer. They will be able to recognize different interactive styles and develop their approach accordingly. The program provides the tools to assist an employee in dealing more confidently with a customer, especially in stressful situations, and with demanding customers.

360° Assessments and Debriefings
Perception is reality. Success stems from knowing how others perceive you. A 360-degree feedback assessment will identify areas in which a person is performing above, at or below the standard of his/her boss, oneself, the individual's colleagues, and customers (if applicable). A 360-degree assessment is a powerful tool for helping individuals improve, grow, and develop their interpersonal skills through personalized feedback.

Dynamic Communication™
Dynamic Communication™ workshop is a behaviorally based communication seminar designed to increase the awareness of the four different communication styles of the DISC language. It teaches how to communicate using the DISC language as a way of understanding yourself and others. Participants learn what communication style they prefer and how to communicate effectively with those of a different communication style. Participants learn how to interact with others effectively and to appreciate the differences in others' behavioral styles. Increased communication is noticed immediately after this seminar.

Team Values Profile Debriefing Workshops
Building a positive attitude toward yourself and others starts with understanding your own values and how they propel you to action.  People often lack the words to articulate why they do what they do, or why they feel the way they feel. The principles in Your Attitude is Showing™ seminar will guide individuals to understand why make the decisions they make, and why conflicts arise.  The participants will see why others view the world differently, and why others value things differently in life. 

The Six Values

• Theoretical:  A passion for the discovery of truth.  The aim in life for a theoretical person is knowledge for the sake of knowledge.
• Utilitarian:  An economic passion to gain return on investment of time, resources, and talent.
• Aesthetic:  A passion to experience the impressions of the world and to achieve form, harmony, and balance in all areas of life.
• Social: An altruistic passion to eliminate hate and conflict in the world and to assist others in becoming all they can be.
• Individualistic:  A passion to achieve position and to use that position to affect and influence others.
• Traditional:  A passion to seek out and pursue the higher meaning of life and achieve a system for living.

Building High Performance Teams ™

Building High Performance Teams™ is a highly interactive program designed to help all levels of management truly understand their own specific success factors to building and sustaining high performance within their organization.  Through a series of exercises, case studies, analyses, and evaluations, participants will identify the existing dynamics within their organizations, evaluate current performance standards, and come away with both the plan and the tools to measure people, process, and desired results.

If you are looking for an approach that maximizes the effectiveness of your people to increase profits and reduce costs, then you must create an organization where people become part of the solution instead of part of the problem. This seminar was created to do just that.